Clear answers for
confident UX research.

UX Metrics Pro is always $49/month. This flat rate includes unlimited studies, unlimited participant results, and unlimited team members. No per-seat fees, no hidden limits. You can also start entirely free to validate the platform.

Yes. You get immediate access to every single Pro feature on our free test drive. It never expires, and no credit card is required. The only limitation is that studies are capped at 3 participant results. Use it as long as you need to evaluate our capabilities.

All payments are securely handled by Stripe, a PCI Service Provider Level 1 — the highest certification level in the payments industry. Your credit card details are never submitted to or stored on UX Metrics servers.

Yes. We offer a 50% discount to actively enrolled students or faculty with a .edu (or international equivalent) email address. Certified non-profits are also eligible. Email us to claim your discount code.

We offer a 14-day no-questions-asked refund policy. If it's not working for you, reach out to support@uxmetrics.com and we will work with you to make it right or issue the refund promptly.

Card sorting helps you discover how your users organically group information. Use it when building a new navigation or sitemap from scratch.

Tree testing validates whether users can easily find items within an existing or proposed menu structure.

Most top research teams use them sequentially: card sort first to build structural models, then tree test to validate those choices.

For statistically significant patterns, research suggests 15–30 participants for card sorts and 30–50 for tree tests. With UX Metrics Pro, you have unlimited participants, allowing you to iterate as many times as necessary without calculating per-user costs.

They simply click a bespoke shareable URL that you distribute. Studies are entirely browser-based — there are no apps to download, no accounts to create, and no confusing logins. It functions beautifully across desktop, tablet, and mobile browsers to minimize friction.

Most internal teams recruit via their own mailing lists or Slack channels. If you need external testers, our platform integrates seamlessly with professional panels like Prolific, UserTesting, and Respondent by automatically generating verifiable completion tracking codes.

• Open sorts: Participants write their own category names.
• Closed sorts: You strictly define the available categories.
• Hybrid sorts: You provide primary categories, but participants can define their own if yours don't fit.

You can also toggle card randomization to ensure there is no ordering bias affecting your results.

Instantly. As soon as a participant finishes, your dashboard live-updates. Card sorts compile agreement matrices, frequency rankings, and dendrograms. Tree tests plot directness scores against visual breadcrumb paths showing exactly where users succeeded or deviated. All data points are fully exportable to XLS.

Absolutely. Pro users can upload their logo, manipulate customized brand colors, and strip UX Metrics badges from the participant experience entirely. This creates a seamlessly professional environment critical for corporate or client-facing research deliverables.

Your data is encrypted in transit via forced edge-TLS and fully encrypted at rest using AES-256 block-level encryption. Our infrastructure runs securely on Google Cloud Platform via Render, leveraging world-class SOC-2 compliant data centers. Learn more about GCP infrastructure.

Never. Participants simply click a link to begin sorting. We do not require accounts, we do not query personal details, and we do not track them with non-essential cookies post-study. They remain completely anonymous unless you intentionally configure a demographic screener.