Terms of Service

Last Updated: March 26, 2026

Welcome to UX Metrics! Please read these Terms of Service ("Terms") carefully. By accessing or using our platform, you agree to be bound by these rules. If you do not agree, you must not use UX Metrics.

1. Acceptance of Terms

By registering for an account, accessing the dashboard, or utilizing any of our research tools (including Card Sorting and Tree Testing modules), you agree to abide by these Terms. The platform is operated by UX Metrics, LLC ("we", "us", or "our").

2. Accounts and Usage Limits

To access full studies, you must register for an account. You are strictly responsible for maintaining the confidentiality of your credentials and for any activity that occurs under your account.

• Free Plan Constraints: Accounts operating under the free evaluation plan are indefinitely limited to receiving a maximum of 3 participant results per study. We do not restrict access to Pro features; we simply cap the outcome volume.
• Fair Use Rule: While UX Metrics Pro offers "unlimited" studies and participant results, this is bound by a fair-use policy. Automated bot participation, malicious traffic pumping, or deliberate API abuse will result in immediate account termination.

3. Billing and Subscriptions

UX Metrics operates on a monthly billing strategy.

• Monthly Pricing: The Pro plan is billed at $49 per month. This guarantees continuous, uninterrupted access to all platform functionality.
• Payment Processing: All financial transactions are secured and managed via Stripe. UX Metrics does not manually process your credit card numbers.
• Refunds: We offer a 14-day, no-questions-asked refund policy. If you cancel your subscription within 14 days of activation, you are entitled to a full refund. After 14 days, fees are non-refundable.
• Renewals: Your monthly subscription will automatically renew at the end of its billing term unless specifically canceled in your dashboard before the renewal date.

4. Intellectual Property & Data Ownership

We respect the separation of platform logic and your proprietary research.

• Our Property: UX Metrics retains all intellectual property rights to the software, codebase, UI designs, and underlying methodologies that power the platform.
• Your Property: You retain absolute ownership of all research data, study designs, participant categorizations, matrices, and compiled reports generated within your account. You can export this data at any time.

5. Warranty and Limitation of Liability

UX Metrics is provided "as-is" and "as-available," without warranties of any kind. We do not guarantee that the platform will be 100% error-free or uninterrupted, though we leverage enterprise-grade infrastructure (GCP via Render) to maximize uptime.

In no event will UX Metrics, LLC be liable for any indirect, special, incidental, punitive, or consequential damages arising out of your reliance on our tools for critical business decisions, research errors, or participant manipulation.

6. General Provisions

We reserve the right to update these terms at any time. Significant changes to billing or service continuity will be communicated to all active Pro users via email. Continued utilization of the service following such changes dictates your consent.